As a direct-to-consumer brand you can buy our products exclusively on our website or in our pop-up stores and trunk shows. We skip intermediaries so we can invest in higher quality materials, craftsmanship and service instead of paying high commissions to retailers. 

If the item you want to purchase is coming back in stock soon, you will have the option to pre-order it. Once it’s back in stock we’ll ship it to you immediately.

Alternatively, you can sign up for a back in stock notification and we will email you once the item is back in stock. We try to always keep all items in stock. However, some items that are out of stock might be restocked only when the season of those items approaches.

On each product page you can find our size and fit guide to help you find the best option. For any further questions regarding your size and fit, please email us at care@jandjosh.com.

You can find material specific instructions in our Care Guide or you can find specific care instructions in each product page.

You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.

We accept the following forms of payment: Visa, Visa Debit, Mastercard, Maestro, American Express, Apple Pay, PayPal and ShopPay.

On the product page, you can add a gift message (for which we will prepare a handwritten note) and complimentary gift packaging that we will add to your order. You can also send us an email at care@jandjosh.com stating your order number with any special instructions. During checkout, feel free to send the gift directly to the giftee by selecting the corresponding shipping address.

Our designs are made in Europe, using the finest materials sourced from renowned European suppliers.

As a direct-to-consumer brand you can buy our products exclusively on our website or in our pop-up stores and trunk shows. We skip intermediaries so we can invest in higher quality materials, craftsmanship and service instead of paying high commissions to retailers. 

If the item you want to purchase is coming back in stock soon, you will have the option to pre-order it. Once it’s back in stock we’ll ship it to you immediately.

Alternatively, you can sign up for a back in stock notification and we will email you once the item is back in stock. We try to always keep all items in stock. However, some items that are out of stock might be restocked only when the season of those items approaches.

On each product page you can find our size and fit guide to help you find the best option. For any further questions regarding your size and fit, please email us at care@jandjosh.com.

You can find material specific instructions in our Care Guide or you can find specific care instructions in each product page.

You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.

We accept the following forms of payment: Visa, Visa Debit, Mastercard, Maestro, American Express, Apple Pay, PayPal and ShopPay.

On the product page, you can add a gift message (for which we will prepare a handwritten note) and complimentary gift packaging that we will add to your order. You can also send us an email at care@jandjosh.com stating your order number with any special instructions. During checkout, feel free to send the gift directly to the giftee by selecting the corresponding shipping address.

Our designs are made in Europe, using the finest materials sourced from renowned European suppliers.

All orders are shipped from the UK. We ship to all destinations. 

If you haven’t received your order confirmation email, your order may not have gone through successfully or you might have submitted the wrong email address. Please check your spam folder and if you still have not received it, please email us at care@jandjosh.com.

As soon as your order has been dispatched, you’ll receive a shipping confirmation email from us with a tracking link to track your order.

If you need to make any changes to your order, please let us know as soon as possible at care@jandjosh.com and we’ll do our best to accommodate your request. Please note, once your order has been dispatched we are unable to make any changes.

We cannot change the billing address and we can only offer exchanges for items of the same price.

UK Deliveries

• UK Standard: 3-5 working days
• UK Express: Next working day 
• UK Weekend: Saturday delivery - For UK, weekend orders must be placed by Friday 1:30PM GMT.

For outside the UK, we offer the following shipping options:

• EU Standard: 3-5 business days
• EU Express: 1-2 business days
• Switzerland Standard: 3-7 business days
• Switzerland Express: 1-3 business days
• US Standard: 3-7 business days
• US Express: 1-3 business days
• Rest of the World: 3-10 business days

Orders placed before 13:30 GMT (Mon-Fri) will be dispatched the same day.

Orders placed on the weekend are dispatched the following Monday and orders placed on a public holiday are dispatched the following business day.

• Europe & Switzerland: VAT and duties included, as we send all orders to these countries with Delivery Duties Paid (DDP), so you will not be liable for any unexpected charges.

• UK: Orders are shipped from our UK warehouse, so no duties are chargeable and VAT is included.

• US: Orders up to the value of 800 USD will not incur any extra charges (such as duties and taxes).

• All other countries: You might be liable for duty charges from your local customs authority. Please check with them or send us an email at care@jandjosh.com.

You can track the progress of your order by clicking on the ‘TRACK HERE’ link in your shipping confirmation email.

For orders over £150 or equivalent in local currency we offer free delivery to the U.K. and EU. On U.K. premium deliveries we offer hassle-free returns with pre-paid labels.

With all delivery options you can return your items for a full refund or exchange within 30 days from the delivery date. All returns must be received in the original packaging, unused and in resalable condition.

In the unlikely case that your item is faulty please email us at care@jandjosh.com attaching pictures clearly showing the issue. We will review and follow up with a solution, usually a replacement or repair depending on the case.

Email care@jandjosh.com stating your order number and the items you’d like to exchange/return and the reason for this. We will send you instructions to generate a returns label for printing and details of the collection or drop-off process.

For premium delivery within the UK, the returns label will be prepaid by J&Josh.

Returns and exchanges are processed within 2-3 working days once we receive the items.